Before the Toyota Fairview scandal that rocks the auto service industry dies down, another car owner lodges her complaint against Honda Cars Alabang on Facebook.
Honda car owner Julie Ann Tolentino posted the video to warn fellow Honda owners about her bad experience with the service center whom she entrusted since buying the car.
Read Tolentino’s post below.
This is my bad experience with Honda Cars Alabang Service Center. June 22, dinala ni Hubby yung Jazz ko sa Alabang branch para magpa-pms. We are both busy kaya kinabukasan ko na nabalikan yung oto. Tiwala na kami dahil mula noong binili namin yung oto dun, dun na din namin ito pinapa service eversince pati minor upgrades. So binalikan ko ito kinabukasan, and the first thing I noticed is that naka unplugged yung cable ng dash cam, patay ito. Weird. Never nangyari na nakita ko ito naka off out of the service center. Even ibang sasakyan namin, di ko pa nakita na nakabunot ang dashcam pagkalabas from pms. Anyway, I checked the videos kinabukasan and was shocked to see what they did inside. Napakadaming kuha ng videos na maiikli lang, puro kuha about someone touching the dashcam, panay pindot nya sa dashcam. I think that person is trying to turn it off pero dahil buhay ang makina, mabubuhay at mabubuhay lang yung dashcam, kaya siguro after several tries, binunot na lang. But on one video, you wil hear 2 guys inside the car. They are watching the tv, nililipat lipat pa yung channels. And one guy even joked na what if nakawin nya kaya yung tv plus ko, sabay tawa. I am very disappointed, I paid 14k just for this pms alone and ganun klase ang makukuha mong service. Long weekend mga sumunod na araw at Monday pa ako tuluyan nakapag report sa kanila. Kinabukasan, the service rep who handled our request called me. Sabi nya “sop” daw kasi na patayin ang lahat ng any electronic devices sa loob ng sasakyan while on pms. I told him na ano yun, bagong sop, dahil wala noon before. I also asked him that if its an “sop”, why did nobody informed us before the service? Or why is it not on the paper we signed? Sagot nya, sop lang daw sa loob. And then he keeps on asking kung anong klase daw bang dash cam gamit ko, may videos daw ba na makikita kung ano ginagawa sa loob ng oto. He is on this manner na parang duda pa sya sa reklamo ko. Angas lang. Then after several hours, another rep called me, a woman. She apologized and ask for a copy nung video, at kung pinost ko na daw ba ito. I told her, not yet. And that she can get a copy sa fb page nila, I sent them a copy there thru a private message. After that, days passed, wala ng feedback so I emailed their hotline. After day, someone called me again from the service center dept. He apologized and said that whatever his people did was inappropriate. He said he watched the videos and will call on a meeting with his people to discuss what happened. And that’s it. This video is just an awareness na ganito nangyayari sa loob. Sana by this, people inside will love their jobs more at hindi na ito gagawin sa iba pang customer. Will never go back to Alabang branch ever.
Check out the video below.
As of this writing, the video has gathered 105K views, 1,262 shares and more than 1,000 reactions on Facebook.