BPO insider allays fear call center jobs are leaving because of Duterte as claimed by Sen. Lacson

Scaremongers are making a lot of noise on social media painting gloom and doom scenario unless President Duterte stops antagonizing the Americans.

One of the foremost politicians who sounded the alarm bell is none other than Senator Panfilo Lacson who released a statement saying that the BPO industry will be the hardest hit if Duterte severed ties with the US.

The call center industry is the one that would be hardest hit in the event that ties between the US and the Philippines are totally wrecked by President Duterte. Approximately one million BPO employees will lose their jobs when such relations are severed.

The Lacson statement sent chills to Filipinos who are either working in the BPO industry or know someone who works there.

However, a former BPO executive who is still in touch with former colleagues allayed the fears of the Filipinos by writing to Sass Rogando Sasot, a popular blogger with a huge following on Facebook to assure the public that the Americans are not severing ties with the Philippines just because of Duterte’s mouth.

In fact, “AMEX NY head office are very happy with their business in the Philippines and will continue to expand their business here in the different call center partners they have and on their company owned call center in BGC,” the netizen informs Ms. Sasot.

Check out the full text of the post below.

HELLO FROM A BPO INSIDER:

Hi Sass! I totally agree with your BPO comment. I’ve worked with the industry for 9 freaking years before taking the consultancy world. I still keep my contacts with the executives I worked with in the past on different accounts I have helped grow and the different BPO big honchos in the country. They are not a bit afraid that we will lose the business. The country that will compete with the Philippines hasn’t been made yet said one of the BPO expat bosses of JP Morgan in one of our events just recently at the”Forbes”.

The American BPO expats would just say, they are more worried of Trump than Duterte. They see changes in the ease of doing business, faster than any administration and that is very positive for them.

An Indian BPO executive on the other hand, said they can’t compete anymore with the Philippines even if they have lower wages in some of their BPO centers because their clients and their customers demand Filipinos over Indians on the phone. Not to be racist but we are “FAR TOO GOOD AND SUPERIOR” than the Indians on the phone. That is why we are the best customer service agents and technical support agents in the world. Mas naiintindihan nila tayo kasi neutral tayo mag salita at highly americanized ang culture natin.

Pero talo pa nila tayo as of now sa back office work kasi mura sila and no need to talk ang peg nila. At medyo malayo tayo sa kanila pagdating sa software development at kung anu-anong high tech stuff pero nacocorner naman natin ang ilang tier one work so ok lang. Dadating din tayo diyan in 10-15 years siguro kung mag focus tayo sa IT at engineering courses.

According to a friend at AMEX NY head office they are very happy with their business in the Philippines and will continue to expand their business here in the different call center partners they have and on their company owned call center in BGC. Same sentiment from a Wells Fargo Phil based executive. Normal lang na nawiwirduhan sila sa presidente natin pero nga wierdo din si Trump eh…ahaha Mas weirdo nag panalo sa kanya sa Republican convention.
1 American BPO agent is equal to 4.5 Pinoy agents na mas may pinag-aralan, mas matalino at mas mahaba ang pasensya. So saan sila lilipat?

Source: Sass Rogando Sasot

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